I bought a first class ticket to go to Fulda and back from Salzburg. AND I bought insurance. The Conductor in Fulda closed the doors abruptly with me standing in front of them. I didn't MISS the train. They didn't let me on. So I had to take a subsequent train and on the second train I received a ticket because I didn't have the proper ticket. I spent 210 euros on the return ticket (including the insurance) and trainline is not refunding anything and I missed the train due to DB. I was on the platform an hour in advance. Worst customer service ever!Avoid trainline at all costs!
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We're Trainline, Europe's leading rail and bus app.
Our aim is to bring together all rail, coach, and other travel services into one simple experience, so customers can get the best prices and smart, real-time travel information on the go.
Today, we offer our customers travel to thousands of destinations with 270 rail and coach companies, in and across 45 countries in Europe and the rest of the world. That accounts over 172,000 smarter journeys every single day. See more
