Jenny Walter's was extremely helpful during an extremely stressful experience. At the last minute (indeed), my husband's illness took a turn for the worse & we were unable to travel to NYC to see our family. I was terribly stressed trying to cancel everything & without Jenny's calm & successful help, I don't really know how i would havebeen able to get refunds & airline credits. She was calm * knew everything to do to calm my worries & successfully for what I was nit capable of doing in .you stressful cir umstances.
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