thetruetailorcompany.com

2.5
2.5 Based on 160 reviews

...

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Merilyn Harris
STAY AWAY FROM THIS SERVICE

STAY AWAY FROM THIS SERVICE. The complaints about obtaining refunds are accurate. I'm still waiting for my refund and I don’t even receive replies anymore. I've reached out multiple times. By law, I am fully entitled to it. I ordered two pairs of work trousers on October 27th. On November 7th, they claimed it was delivered, but I never received them. I contacted them for proof of delivery, and they sent a photo of a random door with a package in front of it. I've shown them what my front door looks like, but they insist they don’t process refunds because it's marked as delivered. It's unbelievable. I've had to purchase alternative products from elsewhere since it's been over 30 days with no items received from this service. It’s too late for me. I don’t want replacements or excuses; I just want my money back, and it’s now December 6th. Do not trust this service.

1
Date of experience: Dec 06, 2025

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