thetruetailorcompany.com

2.5
2.5 Based on 160 reviews

...

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Tyler Bell
Extremely disappointing sizing and poor customer service

I ordered three pairs of pants advertised as size 31” for men. When they arrived, I found I couldn't even pull them up fully. After measuring, the waistband turned out to be only 28”. The company is not allowing me to return or exchange them and insists that I'm responsible for the return shipping, which will cost me over $200 since I'm in New York. These pants are not as described, and even though they're not damaged, the company refuses to rectify the situation. Avoid ordering from them. Buyer beware!

1
Date of experience: Jan 21, 2026

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