I ordered two sweaters for my husband on December 13 for Christmas, but they were never received. I contacted the company on January 2 for information about my package and was told it had been delivered on December 28, which is false, as I have a camera that shows no deliveries that day. When I provided this evidence, I was informed the package was delivered to my mailbox, nearly a mile away, but nothing was found there either. I have sent multiple emails requesting the carrier's name and tracking number, but have received no response. Without this information, I cannot locate my package and must rely on the company's claims, which are incorrect. In their last message, they suggested I file a 'lost claim' with the post office, implying they were the carrier, but I still lack the tracking number needed to investigate further. I am incredibly disappointed with the lack of support from this company; they have been the least helpful I've encountered regarding an order issue. I cannot find my package without the necessary details, which the company has failed to provide. AVOID THIS COMPANY AT ALL COSTS! Terrible experience!
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