theurbanbotanist.co.uk

4.4
4.4 Based on 201 reviews

A passion for indoor plants and using them to bring any space to life is at the heart of everything we do; from personally picking the most gorgeous plants, glass containers to hand-crafting our stunning terrariums. Our patented technology means we’re the...

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Charity J.
Extremely poor customer service

Not a good experience with this company. Firstly our biosphere arrived with a lot of condensation, which we swiftly wiped away. We also left the cork lid off to dry it out a bit. However after a few days a significant amount of mould built up on the plants - we had to throw them all out eventually as they were rotten, despite being in a room with the recommended humidty.We contacted the company and they apologised and said they would send us new plants. These never arrived and have now ignored our emails for months.Really poorly customer service and highly recommend trying other providers

1
Date of experience: Mar 21, 2023

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Business Details

  • A passion for indoor plants and using them to bring any space to life is at the heart of everything we do; from personally picking the most gorgeous plants, glass containers to hand-crafting our stunning terrariums. Our patented technology means we’re the only supplier of fully assembled terrariums.

  • email info@theurbanbotanist.co.uk
  • language https://www.theurbanbotanist.co.uk

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