I very rarely leave reviews but I'm at a bit of a loss as to what to do.I ordered an ecosphere for my wife's birthday and it's already started to wilt and die.I called the Urban Botanist's number and was asked to send pictures via email. I did this and heard nothing back.I've sent 4 emails now with no reply and have tried to call them today but their number isn't working.Their Instagram seems to be functioning still though, so I assume their in business.Really bad customer service so far and very disappointed with a plant that should be 'self watering' and require little care.As it stands. I would not recommend this company to anyone.
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A passion for indoor plants and using them to bring any space to life is at the heart of everything we do; from personally picking the most gorgeous plants, glass containers to hand-crafting our stunning terrariums. Our patented technology means we’re the only supplier of fully assembled terrariums.
