I had a very negative experience with this company. Their email responses are notably lacking. I wanted to return an item, but since I was just one day late, they refused my request, despite the item being unused. This was during the holiday season, and given the bank holidays, they should have been more accommodating. Customer care is vital during such times, making it disappointing that a company can offer such subpar service. I never got to evaluate their product as I intended to return it. I highly advise knowing exactly what you want before purchasing, as they make returns challenging and are unlikely to respond to emails, which is the only method for initiating a return. Truly a frustrating experience; I personally won’t be returning to this company.
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THE URBAN MOOD | Streetwear Store