Regrettably, my experience with this service has been very disappointing. Their email responses are notably inadequate. I attempted to return an item, but since I was just a day late, they refused my request despite the item being unopened. This occurred during the holiday season, and given the circumstances, they should have been more flexible. Customer care is crucial during such times, so it's unfortunate that a service like this offers such a low standard of quality. As for the product, I never had the opportunity to assess it since we aimed to return it. I strongly advise knowing exactly what you want before purchasing from this service, as they make returns extremely difficult and are unlikely to respond to your emails, which is the sole method for initiating a return. Once again, this highlights their poor customer service. Unfortunately, I will not be using this service again.
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THE URBAN MOOD | Streetwear Store