My experience was a breath of fresh air, compared to other experiences I’ve had. Your customer service representative, Bernadette, was so kind, respectful and supportive. I felt heard, understood and that she and this company would do anything in their power to help me get the games I paid for, for my grandchildren in time for their visit. In short, I paid for the games and realized too late to see my auto generated address was one I had two years ago. I called back and received a message from Bernadette. She stated, that this was ver fixable. She acted like nothing was too big or small that couldn’t be handle on her end. But it was too late the package was sent already in route to the old address. She quickly sent out a new package to the new address, but this time it was delivered to the wrong space in the park I live at. Bernadette, told her I have been waiting an additional week from when it was listed as delivered, and that I still did not receive it. She sent back a picture confirmation of its delivery. I took that info and went to that location, they were not home, so I went to the manager to voice my concerns and quickly got the package back within an hour with no issues. I played the games today to see it and understand it before I play with my kiddos. I love them. Very inactive. I think this will be so much fun for the kiddos. And a wonderful way to keep the TV watching to a minimum and engaging more as a family. Thank you so much for offering a wonderful product to get our kids more engaged in family time. I will continue to look for new products from your company. Blessing to you all. I would really like to recommend Bernadette for a pay increase please. She is such an asset to your company and should be compensated more, as this is a really tough job on most days I’m sure. Thank you. Rita R.
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It is the most fun, competitive, and challenging game you will ever play. We combined the challenge of puzzles with the competitiveness of board games.
