I ordered my item on November 16th, and after hearing nothing about delivery, I emailed on December 1st, only to be told it was delivered to a different postcode. After correcting them, they backtracked and said it was on its way, calling the previous email a "mistake." Finally, on December 10th, a parcel arrived, but it was not what I ordered. I emailed them with all the details and photos, and they said they would look into it. I've tried to reach them since, with no luck, so I've started a chargeback.
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