I ordered a cooling vest. It came on Saturday, I tried it on and it did not fit well for Pickleball play. I sent an email immediately requesting refund. I received the first reply from Sam saying "the item cannot be worn". I did not wear it, only tried it on for 30 seconds.I replied with that and the last reply was that it was non-returnable due to manufacturer's warranty. There is no such policy on their website for Oro. This vest was $200+. Also, I ordered this item on May 22 and didn't receive it until June 7...when website says 3-5 day shipping! Ordered it in white, got it in black.WHAT MORE DO I NEED TO TELL YOU.UPDATE 6/12-RESOLUTION OCCURED AFTER MANY BACK AND FORTH EMAILS. I WAS DIRECTED TO SEND MY ITEM BACK TO THE MANUFACTURER FOR A REFUND.
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