I ordered a pair of boots on 01/28/2025. I received my order 02/04/2025. Opened the package and the boots were four sizes bigger than I ordered. Got ahold of customer service, after 8 tries, and was told they would not ship the correct size until they received my return package. Seriously?? They had my $$ from the order and was already applied to my card. Shipped them back on 02/05/2025 FedEx. They received my return package on 02/10/2025. I emailed customer service on 02/11/2025 inquiring when will they ship the correct size back. I received this response -Dear James,Thank you for your response.For return exchange we will notify you once we process the item for you.If you have any more questions or concerns don't hesitate to message us or call us at 8884061984.Thank you!PerlSupport TeamHere it is 02/18/2025 and still no response on when they will ship my correct order. They have been paid. They messed up the order with the wrong size. They have received the return package. Two weeks later they have not even sent me the correct size order. I wish I would’ve researched more on this company and never bought anything from them. Buyer beware.
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