**Update**After seeing my reviews on multiple sites the owner has now contacted me via email with threats. He and I quote “be prepared for a retaliation that will make my life miserable. I promise you that.” Threats against me and my family as well as to contact and I quote again “my employer if I even have one. “ I will be filing a police report for harassment and threats. In other words not the best of customer service and professionalism.. I’d avoid this company at all costs. There’s a reason there’s no money back guarantee! 😳 This company is falsely advertising their products. They advertise their filters as being lifetime but fail to mention they don’t cover any kind of defects in their products not to mention guarantee in their product actually working. I’ve had this machine for a little over a year and after 3 months the “lifetime” filters clogged. I followed their YouTube instruction video on how to properly clean them and when it didn’t work I reached out to the company. They claim I cleaned them incorrectly damaging the product.. then they claim It’s my water clogging the filters. I’ve had multiple cleaning systems and never had issues like I do with these filters. Now they want me to spend another $300 on a pre filter! Only to change their website to suggesting this now for anyone with well water/ water softeners. The last straw today was when again cleaning the filters because they won’t drain past half way so I have to prime them every other day to get it to filter anything, the bottom of the filter where the plastic base is glued to the actual filter came off.. the glue came apart while it was in the water pitcher filtering water! When I contacted the company they responded and I quote- “no defects here, anything can break if twisted or dropped, or anything with pressure.” Don’t waste your money on this company. I wish I would have seen it wasn’t an accredited company before I wasted hundreds of dollars. They should be ashamed of their misleading scam.
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