Review Time
I’m afraid to call now after the reviews don’t buy it I’ve had it over a year and have been washing the “10 year” filter and just happened to see green molded that looks like algae in the bottom vessel where after”it’s been filtered” you drink the water from. Not only did I waste $350 God knows what bacteria I’ve been giving my family! I just washed it out a few weeks ago, it says to wash out the filters every 2-3 months which I’ve been doing and woke up to green mold this morning, I’m disgusted
I’m afraid to call now after the reviews don’t buy it I’ve had it over a year and have been washing the “10 year” filter and just happened to see green molded that looks like algae in the bottom vessel where after”it’s been filtered” you drink the water from. Not only did I waste $350 God knows what bacteria I’ve been giving my family! I just washed it out a few weeks ago, it says to wash out the filters every 2-3 months which I’ve been doing and woke up to green mold this morning, I’m disgusted
The horrible negative reviews speak more likely than not! Something is wrong with someone who conducts themself by going off on his customers and was reported to the police! Several posters have offered up receipts.
I just read the numerous Trust Pilot reviews of the water machine. I was just about to purchase one, but I’m glad all these people took the time to write their experiences with company. I’m retired and live on a fixed income and raising grandchildren. Purchasing this item would have set me back a little financially, but even worse if it had problems and the company wouldn’t help me with it that would have been a bigger financial burden and loss. Thank y’all for these reviews and for saving me from a big financial burden.
I have owned my water machine now for six years. The owner David is amazing. He's incredibly responsive and he's been running his company ethically and honestly for many, many years. Anytime I have a problem, I email him. He gives me an answer. And anything that breaks, I just call him and he shows me how to buy that specific replacement part. This is to date the best water filter I have ever worked with. My friend is a chemist and had a water sample sent in to test the water, and I can say from experience that this water filter is incredibly effective.
**Update**After seeing my reviews on multiple sites the owner has now contacted me via email with threats. He and I quote “be prepared for a retaliation that will make my life miserable. I promise you that.” Threats against me and my family as well as to contact and I quote again “my employer if I even have one. “ I will be filing a police report for harassment and threats. In other words not the best of customer service and professionalism.. I’d avoid this company at all costs. There’s a reason there’s no money back guarantee! 😳 This company is falsely advertising their products. They advertise their filters as being lifetime but fail to mention they don’t cover any kind of defects in their products not to mention guarantee in their product actually working. I’ve had this machine for a little over a year and after 3 months the “lifetime” filters clogged. I followed their YouTube instruction video on how to properly clean them and when it didn’t work I reached out to the company. They claim I cleaned them incorrectly damaging the product.. then they claim It’s my water clogging the filters. I’ve had multiple cleaning systems and never had issues like I do with these filters. Now they want me to spend another $300 on a pre filter! Only to change their website to suggesting this now for anyone with well water/ water softeners. The last straw today was when again cleaning the filters because they won’t drain past half way so I have to prime them every other day to get it to filter anything, the bottom of the filter where the plastic base is glued to the actual filter came off.. the glue came apart while it was in the water pitcher filtering water! When I contacted the company they responded and I quote- “no defects here, anything can break if twisted or dropped, or anything with pressure.” Don’t waste your money on this company. I wish I would have seen it wasn’t an accredited company before I wasted hundreds of dollars. They should be ashamed of their misleading scam.
The water machine sucks. Its just a glass jug with a couple cheap filters. The customer service sucks and are very very rude and make sarcastic comments. They also will not refund you in any way because they are scammers that know their products are crap
This guy is really shady. He’s a theif, sends personal Venmo requests, doesn’t ship items correctly and then refuses to refund or act professionally. Then he speaks in a degrading manner and bans people from purchasing- which is all evident in the reviews below. Some people simply should not be business owners or dealing with customers whatsoever. This is an example of that.
I bought the water machine over a year ago and recently had to purchase new charcoal filters and fluoride filter replacements. The fluoride filters came damaged and had the inner material coming out making my water cloudy. I reached out to David and explained what was happing and sent videos. He tried to tell me clody water was fine just to drink it, and would not be honoring thier warranty. As someone who has been purchasing these style filters from other vendors I knew this was inaccurate and threw the filters away. The charcoal filters where delayed and the shipper ended up returning them to sender (the water machine) and they are refusing to refund my money for a product I never received. Had to reach out to credit card company to get it resolved. Buyer beware, very unprofessional
I have actually purchased seven of these now. One for myself, and six for people I love. We all love this product and the water taste AMAZING. When my three year old grandson knocked mine off the stand where I had it and it burst, david replaced it for me me for a very reasonable price. I just don't get these reviews. I LOVE my water machine!
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