I bought the water machine over a year ago and recently had to purchase new charcoal filters and fluoride filter replacements. The fluoride filters came damaged and had the inner material coming out making my water cloudy. I reached out to David and explained what was happing and sent videos. He tried to tell me clody water was fine just to drink it, and would not be honoring thier warranty. As someone who has been purchasing these style filters from other vendors I knew this was inaccurate and threw the filters away. The charcoal filters where delayed and the shipper ended up returning them to sender (the water machine) and they are refusing to refund my money for a product I never received. Had to reach out to credit card company to get it resolved. Buyer beware, very unprofessional
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