I purchased a water machine after a very long time of saving and waiting. I was very excited for this product. When I received it, the stand came broken, and the platform was incredibly wobbly to which I reached out to customer service to inform them. The only assistance they provided was to tell me to “glue down the broken knobs and sand down the platform myself because it was free.”I have never dealt with such horrible customer service from David Trujillo (david @ thewatermachine.com). I will not be recommending this product to anyone I know, nor would be giving this company any more of my money. Do not let them treat you as they have treated me.EDIT:David Trujillo emailed me back and treated my safety. I cannot attach a photo but below is a copy and paste of the email I received .Julie, leave a bad review, and get BANNED for ever ordering from my company again, including replacement filters.Jan 10You have been waiting a long time to get and finally did, which tells me you don't have a lot of money, should I interview your neighbors and ask them why that is so?l am a small business. I am humble, and know where you are coming from, but be very, very careful when you threaten someone's livelihood, as they will be likely to after you with retaliation.If you offered to send me $16 via venmo to Hawaiidavid I will send you a replacement stand.You got someone for free. You don't like it? Throw it out of fix it. Seriously now.David Trujillo
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