A few months ago, I went there to celebrate my mate’s birthday with his dad and brother. We had two surf sessions booked. After the first one, we were relaxing at the snack bar, grabbed a few snacks, and my mate’s brother and I decided to have a pint each.Moments later, a staff member came over and told us we couldn’t go for our second session because the contract stated no alcohol before surfing, and that everything was recorded on camera. Honestly, that was frustrating, no one mentioned this rule when we booked, and there were no signs near the bar warning customers. We explained that we’d only had one pint and didn’t know it wasn’t allowed, but the staff member was completely inflexible and wouldn’t let us back in. To make things worse, we noticed other people who’d also had beers and were allowed to surf again. It felt unfair and inconsistent.We later spoke with the manager on the phone, who was quite rude and unwilling to hear us out. In the end, they did refund us, but it really soured the day, we’d come all the way from London and had planned the whole day around this. Overall, it was a disappointing experience that could’ve easily been handled better with clearer communication and a bit of understanding.
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