Review Time
I had a beginner surf session. I had a surf lesson earlier on in the year in the sea where I got up to standing but couldn't balance. I assumed I would more or less pick up from there and hopefully get a bit of balance.
The session didn't go well though and I didn't enjoy it. Once we got on the water no advice was given. On most my goes I came off the board very quickly whilst just laying down. I didn't know what I was doing wrong and no advice was given. There were 4 children in our group who couldn't stand up at the depth needed so were taking up a lot of the instructors time and they were paying little attention to how the adults were doing. Also being 16 people in a group I felt was too many. I can see why they can't give advice with that many people to look at. It also meant I didn't get many goes. I didn't count, but know it wasn't more than 10, probably less.
My friend I went with is more natural at this sort of thing and was able to get up to standing a couple of times, although he said he struggled. And he remembered later on something he should be doing that he was forgetting. Why didn't the instructors notice at the time and give advice? Or if it isn't possible to see, perhaps give out reminders to people?
I found the waves stronger than I have experienced in the sea and found the crash of the wave around me a bit much. Perhaps it would be a good idea to start of shallower to get used to it? That would have helped also with the children who were out of depth. But they should probably not be in the same lesson at all when they do become out of depth and not strong enough to deal with the current. At the deeper depth I was struggling with controlling my surf board while I was meant to be waiting, no advice was given on this whilst in the water.
This was a very disappointing experience, and has left me wondering if I even want to surf again in the sea. And to be honest I was quite upset.
As a typical customer new to the sport of surfing, I decided to give it a go this past summer. It was especially appealing as I noticed the prices had come down quite a lot since new ownership took over compared to when I last went 2 years ago.I started with a beginner lesson and then a few surf practise sessions on my own and have now progressed such that I can move to intermediate. Everytime I booked, the booking experience online was easy and seamless. The actual process for signing in when you arrive is also quick and painless. Wetsuits are free if you require one and there are plenty of changing rooms and a hot outdoor shower for afterwards. It's a lot of fun, and almost even more so when the water is chilly and you get that cold rush when you first enter the water.The restaurant food is stunning and packed with flavour and I can see that the head chef puts a lot of time and effort into the menu and cares about good food, which is always great to see.Overall I'd most certainly recommend for adults and children alike. Even now as its getting colder, I'd still recommend the adrenaline lovers to go challenge themselves!
Awful customer experience. I bought my brother a voucher for The Wave — he travelled five hours to attend his booking, but a major accident caused standstill traffic and he arrived two hours late. He tried to call ahead but was told there’s no phone number available because they don’t have enough staff to answer calls.On arrival, he was told the voucher couldn’t be used or rebooked. Considering the circumstances and lack of any way to contact them, that’s completely unacceptable.After reading recent reviews, it’s clear this is a recurring issue — customers unable to reach anyone, no flexibility, and vouchers being wasted. For a business that markets itself around wellbeing and inclusivity, this kind of treatment is really disappointing.Wouldn’t recommend until they improve their communication and customer care.
I visited The Wave in Bristol recently and had an amazing time. The whole place has such a welcoming, positive atmosphere — whether you're an experienced surfer or a complete beginner, everyone’s encouraged to just have a go and enjoy it. The instructors were brilliant: patient, knowledgeable, and genuinely passionate about helping people improve.The setup itself is really impressive. The water quality is great, the waves are consistent, and there’s a good balance between challenge and fun. It’s also much more peaceful than I expected - surrounded by nature, with plenty of space to relax before and after your session.
I had an absolutely fantastic time at The Wave! From the moment we arrived, the staff were friendly, welcoming, and really made us feel at ease. The facilities are top-notch, clean, and well-organised, and the whole experience was smooth from start to finish.I especially loved the surf session, the instructors were professional, encouraging, and really made it fun!I would highly recommend The Wave to anyone looking for a fun and safe water-based experience. Can’t wait to come back!
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