The wave itself is wonderful - never disappoints my husband and my 16 year old son , they always have the best time .I feel that the wave is letting itself down unfortunately in quite a few areas. Loads of staff milling around most of whom (except a few who were on the ball) seem to be fairly clueless, lazy, stood looking at there phones etc! … computer says no, sorry , not sorry! One of the lifeguards was vaping which I thought was a bit unprofessional!Coming up from Cornwall or anywhere where else is an expensive trip by the time you have paid for everything involved in coming to the wave, fuel, fee, accommodation etc only to be absolutely screwed over by the prices of food and drinks at the wave! Absolutely shameful pricing, the food and drink on offer is expensive. I just don’t understand why there is not a greater range of affordable food and drink on offer? We decided to eat elsewhere as many will especially a family with more than one child! Which is a shame as we were all starving so it was also a bit inconvenient! I don’t like being a ‘Karen’ but I really feel that families should know this before going so that they can get stocked up with drinks and snacks before they go! In summary, the wave is great but the people behind it are being a bit greedy in hard times … if management don’t step in and sort out these fundamentals I give the wave 12 months at best … which will be a real shame.
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