I am not someone who would normally take the time to write a negative review, but my recent experience with The Wave customer service team and reading other reviews with similar experiences has motivated me to write this. Before The Wave changed ownership I had many positive trips to surf at The Wave. Unfortunately there seems to have been a change in approach since and my recent experiencehas been extremely poor and, although polite, after explaining the challenges I have experienced as a result of the recent closure and change in ownership they have taken no responsibility for the lack of communication and support while the company closed due to financial issues and then re- opened. I had seen assurances that customers would be advised of their position, acknowledging they had no access to their booking systems, phoneline wasn't and is still not working, my previous paid for bookings in my account were not showing at all, email address changed and had to find the new one to send an email to request support, so I was unable to get any support or clarification on whether my previously booked sessions would be honoured. I was met with a brick wall and eventually told they would no longer correspond with me on my query, basically now ignoring my emails and showing no empathy or understanding or value of my custom and of a situation they had caused. I would strongly recommend avoiding using their services as would have no confidence they would be supportive in the future.
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