I purchased a 120€ gift voucher from The Wave in October 2024 as a gift for my boyfriend who is a surfer, intending to use it during our visit from Greece. Unfortunately, this turned into an infuriating and unresolved experience.Booking system broken – Their website only allows bookings for the current week, making it impossible to plan ahead. We are flying from abroad and need to book at least one month in advance. (When i purchased the voucher, this was totally doable by their system).Gift card unusable – Due to a change in ownership, The Wave admitted they currently have no access to their own booking system or voucher database. This has been going on for weeks.No communication – After requesting a refund and referencing UK consumer protection law, I received no reply at all. It’s been over a week since my last message.This means I am completely unable to use the service I paid for, and The Wave is holding on to my money without offering any timeline, solution, or even basic communication.Avoid this company unless you enjoy wasting your money, chasing down customer service, and being left with no surf session and no refund. Deeply unprofessional and unacceptable, especially for a business that markets itself as a premium experience.
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