The Wave experience from start to finish is an expensive, frustrating and disappointing experience.They gladly take your money and then don’t let you book dates, their website and booking system is always glitchy, their system has deleted or lost my paid for surfing slots 3 times in the last 8 months. Then you can’t get through on the phone, they take more than a week to answer emails.The facilities are getting more and more run down every time I visit, they cost goes up and up each time I visit and the hospitality and customer service, either on the phone, email or at the venue is beyond terrible!! While the price goes up the amount of surfers in the water on each session seems to get more crowded and the amount of waves in a session gets less… seems to be a greed money grabbing business model and so disappointing because has the potential to be amazing concept and experience…. It’s just being managed and run into the ground by greedy management and lazy employees…
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