thewave.com

Great idea, terrible execution

This place is a classic case of great idea with terrible execution. The first and possibly biggest issue it has is that the car park is a huge distance away from the venue. Whoever thought this was a good idea needs to be fired as it would be a big walk for a normal venue, but for an activity that requires things like surfboards/body boards, wetsuits, change of clothes ect, to walk for 20 mins before you get there is rediculous.Then comes the actual venue, signage which looks like an after thought as there is no clear way to go, you come straight into the retail shop and resturant, again, no thought on customer greetings. When you finally work out where to go, there is nothing to tell you there wont be a person to speak to to sign in, you have to do it on their screens, very easy, if they had made it clear that was what you had to do, then comes the scrum for a wetsuit, which is always fun.If you need to get changed, make sure you dont have kids with you, as the outside 'changing rooms' are laughably small, they have a huge site and decided to make them smaller then a storage cupboard, madness. Oh and dont bring any valuables, the 'lockers' are so woefully thin, you would fit a handbag, but if you are taking a change of clothes (which considering its in water, who wouldnt) you struggle to get any of your things safe. The activity itself was mediocure, my kids were bodyboarding but the waves themselves are turned off every couple of minutes just as they are getting the hang of it, and then turned back on, repeat for an hour.I will give them credit for the food, it was delicious, so they got that right. But overall it would be better to continue driving for 20mins down the M5 and go to a beach, as the waves aren't turned off, the facilities are better and you wont have to go 20minutes each way to walk there.

Date of experience: Apr 14, 2025