I am writing to express my profound disappointment with your handling of our recent request to reschedule our stay.My husband was involved in an accident, and we were willing to provide a doctor's note as evidence. Despite this, your team rigidly enforced the seven-day notice policy and refused to accommodate our request. We did not ask for a refund, merely to reschedule our stay due to this unexpected emergency.It is unacceptable that your policy does not consider emergencies that can occur within the seven-day window. This lack of flexibility and understanding is extremely frustrating and reflects poorly on your commitment to customer care.Additionally, after reading through the Trustpilot reviews, it is clear that many customers have faced similar issues and have expressed their dissatisfaction. It is time for you to take this feedback seriously and address the shortcomings in your policy.Your unwillingness to accommodate us in an emergency situation is disappointing and has left a negative impression. We will not recommend you or come back.
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