thewave.com

£50 surf voucher

I was gifted a £50 surf voucher shortly before the first COVID lockdown in March 2020. Due to this and a subsequent shoulder injury last year, I wasn't able to book my beginner surf session until now (April 2022). However, The Wave have refused to honour my voucher because they only extended COVID affected gift certificates to December 2021. I wasn't given any means to try to rectify the situation, such as the option to pay a maintenance fee in order to redeem it. They just apologised that I had lost my £50, and they 'hoped to see me at The Wave soon'. A reputable company would generally offer some sort of resolution in order to appease it’s custom. Especially a company so young, trying to establish it’s reputation. Especially when they already have our money. Especially when we’ve just endured 2 years of unprecedented uncertainty and difficulty nationwide.  It's a real shame, and a bit short sighted I think. I had intended to visit The Wave several times this year in order to learn the basics of surfing. I'd also hoped to take my little nephew there. All of which is now lost revenue to them, since on principle I wont be visiting now. I don't really understand why gift certificates expire, or why The Wave cannot exercise a little discretion, given the extenuating circumstances of the past 2 years. This just leaves a sour taste and a negative review, something I would have thought a fairly infant business like this would strive to avoid. Really disappointed :( I hope The Wave puts my £50 to good use given it won’t be used to give me a dabble in the surf. I can't comment on any other aspects of The Wave as I haven't been able to go, but it looks like an amazing facility. Reviews on here are mixed and on balance it’s rated ‘average’. I guess that speaks for itself. I’ve also noticed I’m not the only one to loose out because of surf vouchers. Easy money I guess.

Date of experience: Apr 06, 2022