Joe Kelly May 19, 2021, 7:46 GMT+1 Booked 3 sessions for a special birthday get-together which involved family members travelling hundreds of miles with hotel overnight stays only for 'the wave' to cancel the booking it appears so they could amend the schedule to allow more bookings. Now I get the economic focus especially when times have been so difficult but I do expect to be communicated with clearly about any cancellation. They sent an email marked 'Important' which got lost in a spam inbox so luckily my daughter (who made a separate booking) discovered a similar message in her spam. The failure to make contact was wholly unprofessional and had we not accidentally discovered it there would have been wasted journeys, travel and hotel costs.The message told us we had been cancelled (no reason why) but we would get a voucher to rebook! We tried to rebook but could not find workable slots to make the planned dates work and I had little confidence they might not cancel again as booked customers seem to get little thought. A refund has now been given hence 2 stars.
Claim your business profile now and gain access to all features and respond to customer reviews.
Explore artificial surfing with Wavegarden technology in Bristol. Discover how wave pool surfing makes inland surfing social and sustainable
