thewebfactory.us

3.9
3.9 Based on 16 reviews

The Web Factory specializes in enhancing your digital presence with services like logo design, web design, brand design, creative writing, and digital marketing. With over a decade of experience and a team of skilled professionals, we deliver tailored sol...

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Lorinda Price
Don't waste your time or your money

Don't waste your time or your money. Completely unprofessional and took 2 months to complete a website that should have been completed in 2 weeks. My website went LIVE with ERRORS to this very date. I provided all of the content AND the images. Still I had to walk them through the layout step by step. Missed multiple deadlines. Links didn't work, stretched pictures, missing digital forms, changes were made without my consent, constant revisions. The list goes on and I have the emails to prove it. I still don't have the original files for my logo. I was provided with a jpeg, which is a picture. The website still presents incorrectly and I'm having to spare the expense yet again to pay someone else to fix it. I repeatedly asked for a refund. That request was ignored. They offered me 1 year of free hosting for my troubles if I would allow them to work on it a bit longer. I declined, and when I disputed the charges on PayPal they are choosing to fight to keep my money even though they ADMITTED to everything that has transpired throughtout this process and the final product remains with errors for me to fix. If I could give zero stars I would. Look elsewhere, their design team IS NOT up to standard. I'm a small business owner, non profit organization...and I'm basically being bullied because I asked for my money back. NOT OKAY!The only positive was the initial coordinator named Steven. I would give him 5 stars independently. He did the best he could to help me through this process. However, he is not on the design team and he doesn't run the company. The people who are in charge should be ashamed of themselves. For some reason, they think just because they gave me something 2 MONTHS LATER that it should be good enough, even if it's not correct. In a way, I'm a bit concerned that they will attempt retaliate against me by posting bad reviews on my business because I reviewed theirs. I guess that's a risk i'm willing to take. I lost an opportunity to apply for grant funding with another organization due to consistent delays. But right is right..wrong is COMPLETELY WRONG. No one in their right mind would take the time to write a review this long if I wasn't completely telling the truth.

1
Date of experience: Oct 31, 2024

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Business Details

  • The Web Factory specializes in enhancing your digital presence with services like logo design, web design, brand design, creative writing, and digital marketing. With over a decade of experience and a team of skilled professionals, we deliver tailored solutions that drive growth and maximize ROI.

    Our data-driven strategies ensure effective results, and we pride ourselves on listening to our clients and delivering projects promptly. Whether you’re a startup or an established business, we provide scalable solutions to elevate your brand.

    Client satisfaction is our top priority, and our commitment to excellence has earned us a trusted reputation. Choose The Web Factory for a seamless, results-driven digital experience.See more

  • email info@thewebfactory.us
  • call 8884040410
  • language https://www.thewebfactory.us/

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