I rarely leave negative reviews, but this experience deserves to be highlighted.Before calling, I tried to use the company’s website which was clunky, slow, and generally unhelpful – so I decided to call instead. When I first got through the line quality was so poor that I had to hang up and call back. On the second attempt, I spoke with a lady (with what sounded like an American accent).I explained clearly that I was looking for 15" wheels for my Vauxhall Combo van, 4 stud fitment. She told me they only did 5 stud wheels and only stocked 4 stud in space savers. Fair enough. I then asked if she could recommend any other similar suppliers, since they couldn’t help. Her answer? “You’ll just have to Google or check eBay.”I clarified again and asked if she really didn’t know any other businesses in the same industry who might be able to assist. She insisted no. To be clear – I wasn’t rude, I simply expressed that I didn’t believe that a company operating in this space couldn’t name a single competitor. At that point, instead of maintaining professionalism, she simply hung up on me.This isn’t just about not having the wheels I needed – that happens. What matters is customer service, and in this case it was utterly lacking. A professional company should still provide value, even if they can’t sell you the product directly, by at least pointing you in the right direction. Hanging up on a customer who politely questions your response is inexcusable.If this is how they handle enquiries, I dread to think how they’d handle an actual issue after purchase. A thoroughly disappointing experience.
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The wheel shop are the leading suppliers of cheap spare wheels, space saver wheels and steel wheels in the UK. Free delivery, Free fitting.
