Review Time
I ordered the wrong wheel and we managed to stop the DHL delivery - One week later the correct wheel arrived.
Apologies for the hassle and thank you for quickly sorting it out
Outstanding support from the team, we faced significant delays due to issues with the courier service, which was quite frustrating. However, once we reached out to the service, they quickly addressed the problem and ensured the wheel was delivered within 36 hours. The representative was particularly effective and kept us informed throughout the process. Handling challenges influenced by outside factors showcases a company's integrity, and this team was exceptional. Highly recommend, thank you!
Bought a space saver wheel and tyre plus jack and tools. I called at their warehouse and was treated with respect and professionalism. The quality of the goods is excellent and I would recommend them to anyone. Why buy used from eBay for a similar price when you can buy new from the Thewheelshop.
Customer service representative David, was extremely rude, abrupt, unhelpful and patronising on the telephone when i called with a query about an order. David told me incorrect information. This was clarified by the manager, Michael, who was proactive and professional.
I rarely leave negative reviews, but this experience deserves to be highlighted.Before calling, I tried to use the company’s website which was clunky, slow, and generally unhelpful – so I decided to call instead. When I first got through the line quality was so poor that I had to hang up and call back. On the second attempt, I spoke with a lady (with what sounded like an American accent).I explained clearly that I was looking for 15" wheels for my Vauxhall Combo van, 4 stud fitment. She told me they only did 5 stud wheels and only stocked 4 stud in space savers. Fair enough. I then asked if she could recommend any other similar suppliers, since they couldn’t help. Her answer? “You’ll just have to Google or check eBay.”I clarified again and asked if she really didn’t know any other businesses in the same industry who might be able to assist. She insisted no. To be clear – I wasn’t rude, I simply expressed that I didn’t believe that a company operating in this space couldn’t name a single competitor. At that point, instead of maintaining professionalism, she simply hung up on me.This isn’t just about not having the wheels I needed – that happens. What matters is customer service, and in this case it was utterly lacking. A professional company should still provide value, even if they can’t sell you the product directly, by at least pointing you in the right direction. Hanging up on a customer who politely questions your response is inexcusable.If this is how they handle enquiries, I dread to think how they’d handle an actual issue after purchase. A thoroughly disappointing experience.
Very fast delivery.Ordered a space saver wheel and tool kit for my Skoda Karoq. Ordered it late monday night and it arrived Wednesday morning 10am. And that was with the free delivery open that should be up to 5 days.Everything was exactly as pictured/described.Very happy with the purchase and service
Can’t praise them enough. Called to check if I could collect, they prepared my order for me and I collected this morning. The lady on reception was very helpful and friendly, even offering to load my order in the car, went above and beyond. Definitely recommend them.
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The wheel shop are the leading suppliers of cheap spare wheels, space saver wheels and steel wheels in the UK. Free delivery, Free fitting.
