.I'm an old guy, of 84 and struggle on line.I wasted over an hour trying to order some whisky and gave it up in the end.It was probably my fault. So I decided to use my phone instead. On the other end of the line was a very lovely lady who sorted me out in no time. Instead of wasting my time my order was completed within a few minutes and I received my order within 26 hours.How is that for excellent service. I was very pleased indeed.
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The Whisky Exchange (TWE) is a family business founded in 1999, and has since grown to be the internet’s No.1 specialist retailer of whisky and other spirits, serving thousands of satisfied customers every week.
The Whisky Exchange has flourished since the turn of the Millennium, surviving the dotcom crisis and continuing to diversify and strengthen its business. TWE's remarkable growth in the last five years has been driven by genuine word-of-mouth recommendations based on our excellence of product, fairness of price and reliability of service.
As a family company we believe that these qualities are what our customers value. As a long-established leader in our field, we don't need to use cheap marketing tricks to get attention. We let our hard work do the talking.
Our philosophy is simple - we never rest on our laurels. We are constantly trying to find new products with genuine heritage and quality in all categories of spirits and liqueurs to add to our range, while continuing to innovate and improve our online functionality and the outstanding customer service that has won us a loyal and ever-expanding fanbase.See more
