Review Time
I stayed at the Z HOTEL STRAND for the 8th time on 26th February 2026… The reason I go back is not only because the location is perfect & the hotel is lovely..it’s the wonderful staff! Nothing is too much trouble and they are always so warm & welcoming! I’d mentioned it was my friends birthday to see if an upgrade was possible, they made her a little birthday cake from waffles & gave us a cocktails each…above and beyond every time..FANTASTIC
I stayed at the Z HOTEL STRAND for the 8th time on 26th February 2026… The reason I go back is not only because the location is perfect & the hotel is lovely..it’s the wonderful staff! Nothing is too much trouble and they are always so warm & welcoming! I’d mentioned it was my friends birthday to see if an upgrade was possible, they made her a little birthday cake from waffles & gave us a cocktails each…above and beyond every time..FANTASTIC
Stayed in the Z SoHo for 2 nights in January with my husband as we were going to Ronnie Scott’s literally round the corner. Booked room with a window, we knew that it wd be small, very comfy bed, great shower, tea/coffee/wine available in cafe downstairs, we didn’t need anything more. We only had hand luggage. Excellent staff, would not find better in a top class hotel. Special mention to Viktor, beyond helpful, super nice guy! Would stay again.
Good points: The staff were helpful and friendly. The breakfast was nice, and so was the food we had from the limited bar menu. The location is good. Clean linen on bed and clean towels.Not so good points: The room was small. The toilet was 2ft away from the bed. The bed was pushed up against a wall so I had to climb over to get in! No wardrobes, only 4 hooks sticking out of the wall and four hangers. No drawers, we had to leave our things in the case. No safe. The room was very tired and the bathroom, especially the toilet wasn’t very clean. Air con very noisy all night, even when turned off. Such a shame as the staff were all lovely. We would not return 😢
I’ve stayed here (pre-booked) 3 times this month. Claustrophobic rooms - even the largest ones are not being enough for 2 people. Collapsed hard mattresses. Sinks that don’t hold water. Dodgy power points. Blinds that won’t close. Bathroom door falling off. No tea / coffee (supposed to provide). Variable customer service (lots of staff socialising, not much work getting done, some nice but some rude). No flexibility to move or change bookings - inhumane.
I had a wonderful stay at the Z Hotel in Bath in October this year. Fantastic service from start to finish. Also had a lovely conversation with Norge who works there who provided a great insight into how well Z Hotels look after their staff. This makes sense as content staff members are best positioned to deliver an excellent service. Thank you Z Hotels!!
Stayed there for one night on the 16thJuly 2025. Our air conditioning wasn’t working we call for help with it no one bothered to come. The shower just leaks into the room very bad design and a hazard if you have a disability also the shower sink and toilet are enclosed with glass so a great surface to land on if you slip over due to the water from having a shower. We had mobility issues there is a disabled platform at the entrance. No one bothered to even show us how that works. As we struggled with our walkers up and down the stairs at the entrance. The banging breakfast well I’ll let you decide that for yourself but their banging isn’t exactly my idea of a banging breakfast.
I stayed at the Soho Z Hotel for three nights, shelled out £780 for the privilege, and left feeling completely ripped off and exhausted.Where do I begin? The shower ran cold, constantly — no hot water at any time of day. But even that was a treat compared to the unrelenting sound of flushing water and sewage pipes echoing through the walls at all hours of the night. Sleep? Forget it.As if that wasn’t enough, I was “greeted” each morning before 8am by ear-splitting drilling right outside. Thanks for the unsolicited wake-up call.I raised these issues with reception multiple times, and was met with indifference and zero effort to resolve anything. No apology, no action — just blank stares and a clear message that they didn’t care.And as a final insult, there was no room refresh during the entire stay — not once. For £780, I expect at least clean towels and a bed that gets made.This place is a total scam dressed up as boutique. The only thing stylish about the Soho Z Hotel is their talent for overcharging and underdelivering. You couldn’t pay me to come back here
DO NOT GO HERE! CRIMINALS! My bed stunk of urine. The shower was freezing cold - no warm water. When I complained the staff not only denied it and did nothing but were rude, unprofessional, lied to me multiple times - literal cowboys. This place should be shut down and its staff change career
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Z Hotels in Soho and Victoria have everything you need for a couple of nights in town. Concentrated style with an out-of-town price in the heart of London.
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