Review Time
I needed to urgently modify a payment plan due to certain circumstances. The representative I spoke with was incredibly helpful throughout the process, even when I struggled to convey some details. Overall, it was a fantastic service experience.
I needed to urgently adjust my payment plan due to unforeseen circumstances. The customer service representative I spoke with was incredibly helpful throughout the entire process, even when I faced challenges in conveying some details. Overall, it was an excellent service.
The representative I spoke with was kind and polite, making me feel comfortable. I had issues with my recent bill, and she provided insights based on my last meter readings. Given my recent financial difficulties, she suggested solutions and resources that may assist me. Overall, I was pleased with the support and advice I received.
The customer agent I spoke with was very patient and understanding of my financial struggles. I was anxious about reaching out, but the conversation alleviated my worries. I truly appreciate the assistance, especially during this festive season. Happy holidays!
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Zinc Group is a UK-based company that works in partnership with leading financial institutions, utilities providers, telecoms companies, public sector organisations, and insurers. We support customers who have fallen into arrears by helping them find fair, affordable, and sustainable solutions.
We are not a debt purchaser or seller — our role is to work with clients and their customers to agree the best way forward, with respect, transparency, and care at the heart of everything we do.See more
