Poor Customer Service - Long Response Time. If you want insurance that takes two weeks or longer to get a response, this is your company. I signed up for Thimble, and realized I did not get the right plan, and the certificate that was auto generated did not have the correct information I needed it to provide. It took almost 10 days from purchase date to get a brief response, then even longer to process the refund because at that point I was fed up. I will not go into business with a company that I cannot get a hold of or speak to an actual person. They don’t provide a phone number anywhere! Horrible service.
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