I booked a support call after being a client for almost 2 years but I had cancelled my account a month prior and was considering coming back once I could ask a few questions. I blocked 45minutes of my day to not book clients only to sign on for the call to an email that my appt had been cancelled and I could log in to start a new plan to get assistance. I exchanged a couple emails with Kevin Connellan, Senior Account Executive expressing in order to start my account again, I would like to keep the call and ask a few questions before I commit to a year payment. No reply. I find it very unprofessional and inconsiderate of my time to just cancel a call I scheduled through the proper channels. I would like a representative other than Kevin to get in touch with me.
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