Review Time
I booked a support call after being a client for almost 2 years but I had cancelled my account a month prior and was considering coming back once I could ask a few questions. I blocked 45minutes of my day to not book clients only to sign on for the call to an email that my appt had been cancelled and I could log in to start a new plan to get assistance. I exchanged a couple emails with Kevin Connellan, Senior Account Executive expressing in order to start my account again, I would like to keep the call and ask a few questions before I commit to a year payment. No reply. I find it very unprofessional and inconsiderate of my time to just cancel a call I scheduled through the proper channels. I would like a representative other than Kevin to get in touch with me.
I booked a support call after being a client for almost 2 years but I had cancelled my account a month prior and was considering coming back once I could ask a few questions. I blocked 45minutes of my day to not book clients only to sign on for the call to an email that my appt had been cancelled and I could log in to start a new plan to get assistance. I exchanged a couple emails with Kevin Connellan, Senior Account Executive expressing in order to start my account again, I would like to keep the call and ask a few questions before I commit to a year payment. No reply. I find it very unprofessional and inconsiderate of my time to just cancel a call I scheduled through the proper channels. I would like a representative other than Kevin to get in touch with me.
Good company and really great support from my experience. I accidentally paid for something I didn't need and submitted a support ticket and they refunded me within like 5 minutes. Pretty rare for a software company cuz most of them mess you around on payments!
Locked Out With Zero Real-Time SupportCan't log in. Password reset redirects to student site instead of creator dashboard - useless.No chat support exists. The only option: email them and wait while your productive time evaporates.Their solution? A password reset link with an invalid token.Finally got very good support with an agent That's been quite a bit of time going over, logging in and correcting the problem. However, it still does not change the initial issue, which is if you can't log in, you can't log in. 24/7 chat support once you get logged in. The platform otherwise is quite good. I have a seminar once a week, which I found quite enlightening. There's quite a bit to this platform that I didn't realize. I I am raising my rating to a 4 from a 2. This is a premium platform charging subscription fees with the support infrastructure of a 2005 forum. Unacceptable.
I don’t usually leave negative reviews, but this platform made running my business unnecessarily difficult.I truly believe my business would have grown so much easyer and faster if I hadn’t chosen Thinkific. The constant limitations of the platform make it very hard to scale or improve your offer — even when you upgrade your plan, important features all of a sudden belong to a even more expensive plan and remain locked or restricted.The only real positive experience I had was with the helpdesk. They were friendly and responded quickly. Unfortunately, in many cases they simply couldn’t help, because the issues were caused by Thinkific’s own limitations.Overall, the platform feels restrictive, inflexible, and not suitable for businesses that want to grow beyond the basics.I changed to a new platform and already feel like moving way more smooth. My business is finaly growing in a logical way! I'm glad to leave TF behind...
Do not use this organsiation. The quality is very poor and not held in any regard by serious employers.Once you subscribe, there is no way to unsubscribe from emails and when you click on 'Support' in the website you get a blank page. How can you trust such a company? I see that many people have given very low ratings; if I could score it zero I would.
The supposedly free trial I used for less than a day before changing my mind NEVER canceled, so now I have to do cc charge back to stop exhorbitant charges. Their site is clunky, builder is garbage, and they had me spend over an hour trying to integrate with Stripe when I already had entire business set up with Stripe. Don't subject yourself or your customers to the nightmare that is Thinkific. Trust me.
I made more than $1M on Thinkific. Don't use it.I created a second account with them and they're holding on to my legitimate funds for 90 days.If $1M in sales is not proof of legitimacy, I don't know what is. There are many good alternatives out there.Proof of sales available upon request. Unfortunately trustpilot doesn't allow me to link or upload a screenshot of my thinkific dashboard.
Claim your business profile now and gain access to all features and respond to customer reviews.
Create online courses and membership sites with Thinkific and feel confident that you’ve got the easiest technology and the best support in the industry.
chothuesim.org
pragmaticplay.com
appliancecity.co.uk
pagepluscellular.com
southernphone.com.au
dreamhost.com
aftershockpc.com
techwardinfosolutions.com
sky.ie
repairtech.co.uk
