I am writing to express my serious concerns regarding the Transaction Coordinator course I purchased for $318. The course was marketed as providing video content to help learners understand the TC process, yet what I received was only audio commentary without any visual instruction or demonstrations.It is extremely difficult—if not impossible—to learn a process-oriented role like a Transaction Coordinator without being shown how the tasks are actually performed. This course did not deliver on its advertised value, and I feel misled. I have attempted to contact you multiple times via email and have yet to receive a response.At this point, I am requesting a full refund within 7 business days. If I do not hear back, I will escalate this by filing a chargeback with my credit card provider and submitting complaints to the Better Business Bureau and other consumer protection agencies.I hope we can resolve this matter promptly and amicably.
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