I'm really disappointed in the service from Thinkific when it comes to cancelling my subscription for the Basic plan. I've been with Thinkific since 2023 but made the decision to cancel my subscription last month. I was due to be billed on April 13th, so went to cancel my subscription before this date (end of March, I think I tried to do it?) and was given a free 1 months retention offer, pushing my billing date back to May 13th 2025, paying nothing for April 13th - May 12th.There was a system glitch that showed I was not going to be billed until May 13th 2026 (a years retention instead of a month) but I was honest and told Thinkific. They amended this.It is now May 9th and I have tried to cancel my plan so that I am not billed on May 13th. I have tried 3 times and it is not working, it says "unable to cancel subscription". I wasn't happy with the help I received on the live chat option, where they were unable to cancel the subscription, unable to tell me why cancelling it myself wasn't working, and they also advised my free one months retention offer ran out on April 13th so I was billed then - this is incorrect and my billing screen clearly says next billing date May 13th. I also have emails to confirm the retention offer ran until May 13th 2025.I have tried to delete my stored card information so that Thinkific cannot bill me for £440 in the next few days whilst their billing team investigates this issue, but I do not have an option to delete my stored card information anywhere that I can find on my account. I asked several times but was not told how to do this on the live chat support.Really frustrated and really, really hope I am not billed £440 in a few days time when I have tried to cancel my subscription ahead of the billing date.Hosting my courses on Thinkific was simple, easy, and user friendly but the process of trying to leave Thinkific has been frustrating. I will be very unhappy if I am billed for the next period when I am trying to cancel. If this issue is resolved by Thinkific, I will amend my review to reflect this.Edit: Thinkific have now cancelled my plan and associated billing so I have updated my review. This took an hour or two to resolve. I do like that Thinkific haven't deleted all my content so if I reactivate a paid plan in the future, it will be there.
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