This has been the worst gym experience I’ve had in London, especially at this price point.
For months there have been hygiene issues, including persistent strong body odour in the training areas. That alone is unacceptable for a club charging around £250 per month.
The final incident happened during my last visit on Friday, when I found actual human shit left in the shower area. I have photographic evidence. That was the breaking point. No one paying this kind of money should ever encounter something like that.
What makes it worse is how cancellation has been handled. I requested to terminate my membership immediately, yet emails go unanswered and there is no urgency shown despite the seriousness of the issue. For a “premium” brand, the response has been as poor as the hygiene.
I have trained at Equinox as well, at a similar price point, and the difference in cleanliness, environment and overall quality is significant. If you are considering spending this amount in London, you are far better off going there.
After what I experienced, I will not be returning
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