I booked two deluxe king rooms for my daughter's 40th birthday in London, but our rooms were on different floors. My room was small with a standard double bed, lacking coffee-making facilities and a tiny bathroom. I later discovered my daughter received the deluxe room I had booked. Upon check-out, the receptionist confirmed my room was standard and could not refund the difference. I attempted to contact management via email but have received no response after six days. Very poor service; I will not use this hotel group again.
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