The courtesy bus never returned to pick us up from the airport. I called the company multiple times, and on the third call, I was told to take a taxi or find a motel and return in the morning. The staff were friendly after we paid the $50 taxi fare to reach the company. Upon arrival, the courtesy bus driver claimed he had been back twice and we must have been in the wrong spot, but we were in the correct location. We faced numerous issues with our motorhome during our three-week rental, including leaking skylights and a faulty battery. We had to fix several problems ourselves to avoid delays. We requested a satellite TV due to New Zealand's rainy weather but only received a TV that could only play DVDs or USBs. The freezer door fell off as well. I asked for compensation upon returning the van but have heard nothing since. We paid a lot for this motorhome and ended up having a nightmare holiday. I will never rent a motorhome again.
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The company began as a scenic helicopter flightseeing business and quickly grew by acquiring new businesses and diversifying.