We relocated from one city to another at a great price, but that was the only highlight of our experience. The pickup took nearly two hours, which was frustrating but tolerable. Everything seemed fine until another driver collided with our vehicle, causing minor damage, which was not our fault. Upon returning the vehicle, we were immediately charged the full excess, with the company making it clear that they would not provide any assistance. There was no support, no guidance, and certainly no customer service. We were essentially told to pay up and handle it ourselves. Now we are left to pursue the other driver’s insurance, file police reports, and contact insurers all on our own, hoping to recover our money. The company offers no help, even when the situation is clearly not our fault. This experience overshadowed what should have been a wonderful trip. If you consider a relocation with this service, be warned: you will always pay the excess, and if anything goes wrong—regardless of fault—you are on your own. Terrible customer service and a very stressful ordeal. I cannot recommend this service or their relocations under any circumstances.
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The company began as a scenic helicopter flightseeing business and quickly grew by acquiring new businesses and diversifying.