We paid more to rent a camper from thl. We had no sooner driven out the front gate than we had to return to get the rear door fixed
Other issues
Engine warning light on for a week. Just keep driving they said when I reported it
Unroadworthy tyre
DVD did not work
Bbq had been removed and replaced with a $30 gas ring. Useless
We had to get in for a number of days through the drivers doors as the main sliding door would not open. I fixed that myself
The climate control would not heat. Again I fixed that
The grey water tank had not been emptied. It stank and had clearly been like that well before we rented it
In many occasions the vehicle would not recognise the key fob.
The vehicle had had a very hard life. At $10,000 for three weeks we were expecting something nice
Many of the issues were reported early and I told them we would be in Queenstown for 2 full days. They called me on the late afternoon before we were leaving and wanted me to bring it in the next day. I told them we had steady booked ahead and couldn’t stay the next day without losing our booking fees. No solution was offered
They were the worst organisation bar none. Their responses to me were an insult. I wouldn’t recommend them to my worst enemy
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The company began as a scenic helicopter flightseeing business and quickly grew by acquiring new businesses and diversifying.