I had to leave 1 star as I wouldnt be able to leave a message without. I am very disappointed with the customer service from Thomas Earnshaw. I have a 2 year warranty on the watch I purchased after a year I had problem with the watch gaining time, I contacted the company support team who were very quick to react and advised I contact their repair centre (Mistal) I did this and did get good service from this company unfortunately my watch was never fixed, now 7 months later and 4 times the watch was sent back for fixing I have a watch that now gains between 1 and 2 hours a day, I have emailed Thomas Earnshaw advising how I have worked with them to solve my problem however this has not been achieved and I have requested a new watch as mine is not fit for purpose, I have been informed that as I have had the watch over a year they will not replace it so the 2 year warranty dosent mean a thing! I would suggest avoiding buying a watch from this company. very very poor warranty service.
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