Review Time
Absolute shit product that didn't even last 2 months before it had to be returned for repairs. Received my watch in August 2025 returned in October 2025 for repairs. Completely stopped working. Received it back in November and now March it needs to be repaired again. They do NOT cover postage when you make a claim under their 2 year warranty. The cheapest postage that can be tracked from Australia to China is in excess of $30. Do yourself a favour and never buy from these shonky people.
Absolute shit product that didn't even last 2 months before it had to be returned for repairs. Received my watch in August 2025 returned in October 2025 for repairs. Completely stopped working. Received it back in November and now March it needs to be repaired again. They do NOT cover postage when you make a claim under their 2 year warranty. The cheapest postage that can be tracked from Australia to China is in excess of $30. Do yourself a favour and never buy from these shonky people.
I would rate with ZERO stars if that were possible.I paid full price for a new Thomas Earnshaw watch. The watch I received did not work. I contacted Thomas Earnshaw customer support and sent them a video showing how it DOES NOT WORK. Thomas Earnshaw responded informing me I was not operating the watch correctly which is why it won’t work for me. I’m a watch collector. As such, I know how to operate watches.Selling a watch that does not work is evidence of very poor quality assurance... on the heels of absurd customer support exemplifies how very bad business process may be systemic at Thomas Earnshaw.If you purchase a new watch from Thomas Earnshaw, they may send you a watch that does not work. That said, if you want a watch that works, do not buy from Thomas Earnshaw.
Never buy here again. Bought 2 watches while paying the shoppingcard said free of taxes and free of deliverycosts. I have a picture off this. Then after 2 month i got a bill of 70 euro's for the delivery.... and if i dont pay whitin days there a legal costs ....earnshaw cons People. Please dont buy watches here People Still waiting for a responds
I ordered a watch on 12/22/25, and received confirmation of purchase, but that's it. I reached out to the company via email and received a response stating that the watch I ordered had a brief delayed shipping date of 1/9/26. Here it is 1/15/26 and I still have not received any correspondence about my order. I sent a follow up email yesterday and have not heard back. At this point if no one from the company reaches out to me by the end of the week (tomorrow) I will have no choice but to dispute this charge with my bank and they can keep the watch. Why is it so difficult to respond to your customers who spent their hard earned money on your product. Totally disappointing
The watch was beautiful. However after three years a piece of the face broke off and jammed the mechanism. I contacted the company for a repair naturally thinking for the price it would be guaranteed. First of all demanded I produce proof of ownership despite being on their system. They then insisted I mail the watch to Hong Kong for repairs from Australia. Then when I complained they said the watch was only guaranteed for two years. Personally not worth the price for longevity and service is crap.
Customer service is horrible!!!!!!!!! My automatic watch keeps stopping. Which I only had a month. I contacted the company to ask how to send in for a warranty repair. ABSOLUTELY NO RESPONSE!!!! I'VE BOUGHT SEVERAL WATCHES FROM THEM WITH NO ISSUES. I WILL NO LONGER PURCHASE ANY MORE WATCHES FROM THIS COMPANY AND WILL NOT RECOMMEND THEIR WATCHES TO ANYONE!!! PERIOD!!!!
I don't understand what all the complaints are about. Over the past ten years I purchased and still own 5 Earnshaw watches and 3 others I purchased as gifts. I've had no problems with any of them and the watch that I've had for 10 years since I was at university is still going strong and keeping time well. When I reached out to Earnshaw about servicing a watch they reached out fairly quickly, even for a minor thing like that. The watches are beautiful, I look after them and they look after me, I would recommend these watches to anyone. One thing remains true that I only ever bought directly from Earnshaw website, except for the very first watch. Recently bought the Baron in Midnight Blue and it's stunning. Cheers.
My experience with Thomas Earnshaw has been frustrating. Despite purchasing from a Eurozone country and seeing the price listed in euros, I was never informed that I would have to pay additional duties and taxes to receive my order.After completing the purchase, FedEx notified me that I had to pay an additional charge of approximately 30% of the order price in import fees. This was not clearly disclosed during the checkout process, which I find to be an unacceptable lack of transparency.If you are ordering from the Eurozone, be aware that you may face unexpected costs just to receive your package. A disappointing experience that makes me reconsider ever buying from this store again.
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