thomaskentclocks.com

Art designs . thomas kent clocks

Update since last review: Art Marketing it appears may have taken over Thomas Kent Clocks .. they did compensate me for all the hassle which was great and explained that in changing over systems everyone who had ordered two of anything was receiving multiples of more in error.. just be aware that they do not have much in the way of staff at the moment hence the phones ringing out … however, with this and the clocks being far less quality than their price tags it’s sadly one i’ve had to cross off the list.. we have bought other clocks that were more expensive than these cuckoo clocks prior to this and they were also light and plasticky. Original review: not sure if they own other companies or as per usual in retail these days are more of an investment firm owning retail brands with zero knowledge about the retail industry. That comes across here , i ordered two of the rather overly expensive cuckoo clocks and was immediately surprised by how light they were, never a good indicator. The little bird is lovely , it comes out and makes a lovely sound, the colours are great, i ordered navy and taupe. However, the chime that hangs from the bottom doesn’t click into place you just have to loosely dangle it from a part inside so it moves about, not good, it feels very plastic overall and the worst part is the opening at the back is incredibly difficult to get your fingers inside which you have to do a great deal to set the clock and go through the painful process of it not going off at night by using a tiny wheel to move the hands which really hurts your fingers (esp moving it by 12 hours!!) designed for children’s fingers at best (btw my hands and wrists are so small i cannot wear bangles or certain watches, and i struggled!) the position of the third battery makes it so impossible i needed a pen to get it out so good luck changing the batteries. On top of this their picking dept keep sending me more clocks and no one is doing anything about it, i received four more in error and have had to stay in for collection today and make the phone calls to tell them i received them in error, no overly thanks for being so honest as i was not charged and they equate to £320! I now have another 2 arriving today so am having to make yet another phonecall, none of this work has been rewarded in any way, as far as thomas kent think i now seem to be an employee of theirs but unpaid. I left a voicemail last night to speak to the delivery company and stop their arrival today but no one has done that or even returned my call and they’ve been open since 9am and it is now 11am so the clocks are now arriving. No one in customer service is answering the phone probably because as often is the case now these jobs are working from home and i’m often finding you can’t get through or they answer the phone all rushed and with a ‘hello’ ie like they’ve just rushed in from the garden, funny how in really good weather it’s now getting increasingly hard to get hold of people during the working day. Don’t give lower labour jobs the work from home option the majority will abuse it…in short because they can and they have no career objective and no strong responsibilities that higher positions or those working on their own have. Tried calling this customer service dept teice this morning and no voicemail it just rings forever.. maybe when they’ve finished sorting the kids they’ll see fit to return to work for a couple of hours.

Date of experience: Apr 08, 2025