I ordered (for the 1st time) a Cajon and some cables from the online site, as the Cajon was considerably cheaper with them than others (£44 compared to £75). So was able to get the cables as well for what it would cost elsewhere. However, for some strange unknown reason, PayPal gave them an old address that I’d removed from my account when I moved around a year ago. I have made numerous purchases since that have all made it to my new place, so it was unusual. I noticed the issue right away when Thomman emailed to confirm it was being sent and contacted them immediately with my new address. They said that they would forward the information and it should be ‘fine’.As I was a bit dubious I kept tracking the parcel to try to make sure it wasn’t just ‘dropped’ on a doorstep at the end of the journey as a great deal of ‘couriers’ are doing these days. In fact I emailed Thomman multiple times to try to rectify the issue and ensure I wouldn’t be out of pocket around £80. I also then ‘registered’ with UPS and tried to amend the address before it was delivered incorrectly.Long story short...the information I was getting looked a little vague and I was concerned my parcel would be given away. Which ultimately it was, despite NUMEROUS attempts and correspondence between all parties, nobody seemed to care but me!Thankfully, my old address is not too far away and the new owner is a scrupulous, stand up citizen, who gave me the items that had been delivered, or ‘dropped’.So although I’m happy with the eventual outcome. I’m very disappointed with the after sale service I received. They pretty much ‘panned’ me off with scant reassurance and my fear that my goods would be ‘dropped’ on a doorstep were realised.Yes, the price was right, and you get what you pay for sometimes. But I will definitely think more than twice before I buy something from the company again.
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