I am extremely disappointed with Thorne. My order took an unreasonably long time to arrive with little to no communication about the delay. When you’re ordering supplements you rely on for your health, this kind of delay is completely unacceptable.What made the experience even worse was the customer service. I reached out to complain and never received a response. No follow-up. No explanation. No apology. It feels like once they have your money, they simply don’t care.For a company that positions itself as “premium,” the service is anything but. Slow shipping and nonexistent customer support is not what customers should expect at these prices. I will absolutely not be ordering from them again and would caution others to think twice before purchasing.
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