I purchased a biological age test and followed instructions to get labs at Quest. Weeks later, Thorne had STILL not received results so I got the results from Quest and offered it to Thorne. But they wouldn't take them and instead denied that I had already purchased and printed form (how else would I have gotten these labs??). They wanted me to get NEW labs. Also, when I spoke to 'supervisor', the woman was very rude and cut me off and talked over me multiple times and then seemed to deny and/or not hear what I was explaining.
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