Avoid Thorpe Lea Motors, DZD Cars Ltd, and Urban Cars at all costs.My experience with this dealership was appalling from start to finish. The advertisement for the car was deceitful — the listed price excluded hidden fees of £250 that were only revealed later. When I arrived (after driving 1.5 hours), the staff were an hour late to their own dealership. The salesman was extremely pushy and rude, and the entire team came across as disorganised and dismissive.After purchase, they admitted they didn’t have the V5C document — something that should have been ready before sale. They promised to send it along with the spare key once found. To their credit, they provided a V62 form and even covered the cost, but they filled it out incorrectly, resulting in it being rejected by the DVLA and wasting another week of my time.When I followed up, they said they had finally located the V5C and spare key — but never bothered to contact me. I had to repeatedly chase them, calling multiple times a day just to get a photo of the document. Each time, they were rude, dismissive, and clearly frustrated that I was persisting in asking for what was rightfully mine. They promised callbacks that never happened, gave vague answers, and offered no proof of postage when the V5C failed to arrive.This level of unprofessionalism and deceit is completely unacceptable. I genuinely don’t know how this business is still operating. I urge anyone considering buying from them to read the other reviews and take them seriously — they reflect the same untrustworthy behaviour I experienced.Do not make the mistake I did. Stay far away from Thorpe Lea Motors, DZD Cars Ltd, and Urban Cars.
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